Memento

Support

Need a hand? The quickest way to reach us is by email at support@bucci.love.

App gating is not working

• On iPhone, app gating requires a physical device running iOS 16.4 or later.
• Open iOS Settings → Screen Time and confirm App & Website Activity is enabled.
• Open Memento → Gate, turn off the daily gate, then turn it on and approve authorization again.
• Low Power Mode or an iOS Screen Time service issue can delay callbacks. Restarting the iPhone can restore the system service.
• On Android, open Memento → Gate → Set up, review the disclosure, and enable Memento app gating in Accessibility settings. Return to Memento when setup is complete.

Reading or translation trouble

• Tap the passage name at the top of the reader to choose a book and chapter.
• Swipe horizontally near an edge to move between passages.
• KJV and Korean KRV are bundled for offline use. NLT, MSG, and NKJV need a connection the first time a chapter is opened and are then cached for up to 14 days.

Immediately restore access to selected apps

Open Memento → Gate → Emergency: turn off all gating. On iPhone, you can also revoke the app’s Screen Time permission in iOS Settings. On Android, you can disable Memento in Accessibility settings.

Reset reading progress

Memento intentionally keeps reading friction low and does not currently include destructive progress-reset controls. Deleting and reinstalling the app resets local state.

Beta feedback

When reporting an issue, include your platform, device model, operating system version, Memento version, and the steps that led to the problem. Please do not include passwords, private messages, or other sensitive information. See the beta testing guide for suggested areas to test.

Privacy and permissions

Read the Memento privacy policy for a complete explanation of local data, Scripture network requests, Apple Screen Time, and the optional Android Accessibility service.